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Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

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Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for

And, yes, he’s married to Suw.

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Monday, August 23rd, 2004

Marketeers without a clue

Posted by Suw Charman-Anderson

About a week ago, Complete Tosh drew my attention to Real’s ill-conceived Freedom of Music Choice blog. Intended to make Real’s RealNetwork online music shop look good by slagging off Apple’s iPod, iTunes and their proprietary music format, it includes such gems as:

Consumers are getting a raw deal with the status quo in digital music, which limits healthy, open competition that drives down prices and encourages innovation. Stand up for your right to Freedom of Music Choice!


RealNetworks has launched the “Freedom of Music Choice” campaign to help consumers break the chains that tie their music devices to proprietary music downloads. We’re here to inform AND motivate.

Unsurprisingly, Freedom of Music Choice rapidly fell foul of Real’s own customers’ long memories. As Neil McIntosh says:

Someone should have told Real - hell, they should have known: pick a fight with Apple, and hoards of Mac lovers will pile in to support the company. All the harder if your own company has an utterly shitty record when it comes to looking after its own customers.

Well, now it seems that Warner Brothers Records have succumbed of the same brand of idiotic thinking that holds sway at Real.

According to the New York Times, earlier this month “Warners became the first major record label to ask MP3 blogs to play its music” when it emailed an MP3 by new band The Secret Machines out to a select group of around eight bloggers.

Initially, one might think that was a savvy move on Warners’ part. Get the bloggers on side, easily reach online audiences and give out the message that Warners understand the value of downloading.

Of course, it didn’t work out like that. The bloggers were understandably suspicious and wary of being seen as a publicity conduit for a major label, so in the end only one blog, Music For Robots, posted the MP3. That’s when it went from an idea that could go either way to a Rather Bad Idea (TM).

Comments. Some say that blogs should not have comments, but without comments we wouldn’t get to enjoy the fawning stupidity of Warners staff pretending to be punters (punctuation/spelling as per original):

This track is amazing!! Thanks for letting us listen to it!! I never heard these guys before, but theyre awesome. I went to their website and you can listen to a lot of ther other stuff, very cool andvery good!

Of course, no one would have known that the comments weren’t from real punters if a) they hadn’t been so out of step with the rest of the comments and b) they hadn’t posted from the Warners IP address, identifiable as the same one from which the original email was sent.

Ah, IP addresses will always let the unwary spoofer down.

This is the sort of thing that makes me want to bang my head against a brick wall until the nasty voices stop. Really, guys, it’s so very, very simple. But here are a few pointers for the terminally hard of thinking:

  1. Bloggers are independent people (usually). That means they think for themselves and don’t like being put on a lead. You can send a press release to a blogger, but you can’t make him blog.
  2. Blogs are authentic (usually). That means that bloggers won’t post something because you asked them to, it has to be something they believe in. In order to get a blogger to blog, you have to give them something worth blogging about.
  3. Bloggers are individuals (usually). On the whole, bloggers don’t do things en masse. Send a press release to a N bloggers, particularly bloggers with similar genre blogs, and you can expect to find that N-1 (or maybe N) won’t post it.
  4. Bloggers are awkward buggers (usually). If you want to get on the right side of the blogosphere, treat bloggers with respect. Build relationships up over time. Earn your trust.
  5. Don’t try to manipulate us. I don’t care how many meetings you sit in each week or how many besuited minions you control, you don’t control us. Not only will we fact check your ass, we will check your IP address too, and any other scraps of information that might give you away.

To paraphrase Mark Willett of Music for Robots, this is the blogosphere, not an AOL chat room.

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2 Responses to “Marketeers without a clue”

  1. N. F. Says:

    You hit this right on the nose! I really enjoy your weblog and I was so fascinated to find you discussing this exact issue after having had a conversation with a friend on the topic last night. I’ll be visiting here often, do you mind if I add you to my blog list?

  2. Suw Charman Says:

    NF: Thank you! And no, I don’t mind at all if you link to me. It’s what blogs are all about. ;-)