Ada Lovelace Day

About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.

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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Saturday, April 30th, 2005

Oh dear. Creative Commons shack up with BzzAgents

Posted by Suw Charman-Anderson

According to the Creative Commons blog, CC have now entered into a pro bono arrangement with ‘word of mouth’ promoters BzzAgents so that the latter can promote the former:

Creative Commons is fortunate to have a partnership with BzzNet Inc., a word-of-mouth marketing firm based in Boston. Today, BzzNet launched a grass roots marketing campaign to promote Creative Commons. What does this mean? The marketing campaign is a network of volunteer brand evangelists who share their honest opinions about products and services with other consumers. The Bzz agents are regular joes like you and me who bzzz (or promote) different campaigns.

BzzAgent’s GoodBzz Partnership provides selected non-profits with a pro bono 12 week marketing campaign. To become a BzzAgent and help support Creative Commons in this BzzCampaign, visit

Oh dear.

The concept behind BzzAgents is that they bring together bloggers and companies so that the companies can benefit from the ‘word of mouth’ promotion of their products by the BzzAgent bloggers. What happens is that BzzAgent launch a campaign, then the BzzAgents can sign up to a campaign if they like the look of it:

After a BzzAgent signs up for a BzzCampaign, their BzzKit will arrive in the mail a week or two later. This kit usually includes a product sample and a BzzGuide, the custom guide created to help BzzAgents create real, honest Word-of-Mouth Bzz about the product or service.


BzzAgents are given a list of BzzActivities to help spread Word-of-Mouth Bzz in every BzzGuide. These activities make it easier and more fun for them to spread Bzz.

Every time a BzzAgent ’spreads Bzz’ they earn points, which they can then redeem for rewards.

Now, if companies want to try their luck with BzzAgent, that’s up to them. I don’t like the idea of trying to manufacture buzz because I think that it detracts from real thing, the stuff that’s earnt by having a really good product. To me, it pollutes the blogosphere with bought, fake ‘word of mouth’, but I can see why companies would want to try it.

But for Creative Commons to start using BzzAgents is, not to put too fine a point on it, a betrayal of the work done by grassroots activists who are genuinely concerned about the state of copyright today. The people who have been working hard on promoting CC, who are contributing CC material to the ever growing commons, who are writing about copyright reform, putting together seminars and events, these are CC’s ‘buzz agents’, and they do all this work for free, because they believe on a fundamental level that it is important.

Creative Commons is not a new gadget. It’s not a new flavour of tea. I’ve been reading about CC, copyright and digital rights as much as possible over the last year, and still there are areas where my understanding is fuzzy. So how much reading and research are BzzAgent going to expect of their bloggers? How hard will a blogger have to work before they can start writing in an informed manner about CC? Or are the BzzAgents simply going to be saying ‘Whoa, this CC shit is cool! I get free stuff!’?

I think that getting BzzAgents to promote CC is doing a massive disservice not just to all the people who promoted CC because they believed in it, but also CC itself. In using fake ‘word of mouth’ promotion they devalue the work done by real supporters by polluting the blogosphere with fake buzz.

Of course, the counter-argument will be that BzzAgents are honest, only saying what they think about a product and not committed to always being nice. I accept that many BzzAgents will undoubtedly try to adhere to this, but you can’t get away from the fact that they are being rewarded to write about something, and that in and of itself affects not just one’s subconscious reaction to the thing you are writing about (and as someone who has written product reviews professionally, I am intimately acquainted with this problem), but also the perceptions of the reader.

If Creative Commons want to promote their work, there are better ways of doing it than with BzzAgents. The whole point of the blogosphere is that it allows you to easily find those who are interested in the stuff you’re interested in, so there’s no reason why they couldn’t reach out to individuals within the CC community and discuss with them how best to raise awareness. But instead, they have chosen to get into bed with a company whom one friend of mine characterised as ‘fuckwit liars’.

Just rereading that first paragraph of the CC post makes my blood run cold. ‘Grass roots marketing campaign’? ‘Volunteer brand evangelists’?

CC is supposed to be about cutting out the corporate bullshit, but here they are, buying into it. Very disappointing indeed.

Friday, April 22nd, 2005

In case you’re wondering…

Posted by Suw Charman-Anderson

Just in case you were wondering why I’ve written so little here over the last month, it’s because I’m up to my eyeballs in deadlines. One rather unexpected event was that I got myself a literary agent, so suddenly had to put together a book proposal. More news on that as I get it. I’m also working on some stuff for this blog which I think you’ll find worth the wait, so bear with me!

Friday, April 22nd, 2005

Blogs on the cover of Business Week

Posted by Suw Charman-Anderson

Business Week give their readers a heads-up on blogging, going so far as even to write the piece in the style of a blog. Maybe it’s me, but I didn’t even notice it was ‘in the style of a blog’ until they said so, which should tell you something about my reading habits. I’m sure it’ll get thoroughly fisked at some point, (by someone else this time, I’m afraid), but I think it’s a reasonable 101 from a publication that might even be able to get to those people who have their head buried in the sand.

What’s more, buried at the bottom is a link to the new Business Week blog, Blogspotting. They even have permalinks, RSS, comments and trackbacks. Well done, Business Week. Now, please make sure the content is engaging, conversational, honest and gives us something different.

Thursday, April 21st, 2005

What the Adobe/Macromedia merger really means

Posted by Suw Charman-Anderson

This is only funny because it’s true. Somehow, I find myself hoping this Adobe/Macromedia merger doesn’t go through. Monopolies are no good for anyone.

Friday, April 15th, 2005

The RIAA - truly doolally

Posted by Suw Charman-Anderson

Bram Janssen has an interesting post discussing why he thinks that the RIAA and other monopolies suffer a sort of corporate insanity.

Here’s is the Wikipedia definition of insanity:

Insanity (sometimes, madness) is the condition of being in some way mentally “out of touch” with the real world or with “normal” human functioning, often assumed to be a result of a mental illness. A person may be said to be insane for a number of reasons. In many countries’ legal systems, insanity is a legal category, designating a person as either unaware of their actions, or aware of them but unable to determine whether those actions are right or wrong.

Sounds eerily familiar, doesn’t it? Somebody call the men with the oversized butterfly nets please.

Thursday, April 14th, 2005

The BBC at the LSE

Posted by Suw Charman-Anderson

Up in London again today, this time to see Mark Thompson, Director General of the BBC at the London School of Economics. Should be an interesting evening. Will attempt, if not actual live blogging as I’m not sure what the wifi situation is in the Hong Kong Theatre, then at least some rabid note taking. Give Thompson a taste of just how fast and accurate bloggers can be. And, of course, I’ve got my question planned…

Thursday, April 14th, 2005

Murdoch speech encourages journalists to work with bloggers

Posted by Suw Charman-Anderson

Jeff Jarvis blogs Rupert Murdoch’s speech to the American Society of Newspaper Editors in which he encourages them to take blogging more seriously and to start working with bloggers. Whilst technically this is good, it does give me the screaming heebiejeebies.

Thursday, April 14th, 2005

Apple bloggers get support from the press

Posted by Suw Charman-Anderson

The three bloggers being sued by Apple for publishing leaked information now have the support of eight US newspapers and the Associated Press, who are concerned about a dangerous precedent being set regarding the protection of journalists’ sources.

Wednesday, April 13th, 2005

Six Store opens

Posted by Suw Charman-Anderson

Six Apart launch a range of merchandise for their devoted fans with the tagline ‘The Brits call it a spanner’. Not ‘You’re a…’?

Wednesday, April 13th, 2005 introduce fees

Posted by Suw Charman-Anderson have introduced fees for the use of their service:

Everyone asks “How does pay its bills?” That question is even more important as we plan new ways for you to grow your group and have better Meetups. To get there together, we are introducing a required small monthly Group Fee to be paid by Organizers.

Do all members pay?

No. Organizers pay the Group Fee to and may ask their members to chip in. It’s up to the Organizers. The fee is per group, not per person.

Organizers have already started to step down, preferring to use some other way of organising events than paying the $19 (or even the discounted $9) a month that are now charging. I’d love to know how many of them are now going to abandon ship and how many feel that the service provided by is worth the money, but I’m betting that aren’t going to be sharing that information any time soon.

UPDATE: MSNBC has more.