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About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for BBCNews.com.

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Thursday, March 23rd, 2006

UPDATED: 8 commandments of cross media

Posted by Kevin Anderson

UPDATE: I just got this message from Damien Marchi, a Senior Producer with Streampower. He developed these 8 commandments in a thesis on cross media projects he wrote before he joined the company. They are great rules to work by Damien. Thanks for the e-mail, and let me know about that blog when it launches.

Dominique Delport with Streampower is just giving a really interesting presentation about a cross-platform interactive television programme on France5, Cult TV.

He said that 30 to 40% of the programme is video content generated by the viewers. Wow.

He just laid out his 8 Commandments of Cross Media production:

Commandment 1
Interact with the show. Give the power to the audience.

Maybe obvious to say today, but they really want to have the control. They can see whether it is real or false, Dominique said.

The agenda of the programme is driven by the viewers. Viewers vote on topics all week long. They set the agenda for the next week.

And he says that public TV was not particularly focused on its viewers. (EBU is a pan-European group of public broadcasters, which the BBC is a part of)

Commandment 2 Increase users’ stickiness. Extend life length of the show. Some audience watching show on TV and on the web.

And be aware of how the audience wants to communicate. Originally, they thought SMS would be the way the audience would communicate, but their younger audience was using e-mail and video blogging (using webcams) more.

Commandment 3 Give users access exclusive access not seen on television. Half hour is spent with guests after show, and web users are given specific musical bonus.

Commandment 4 iIncrease user loyalty. Work so that your viewers recommend the show. They have many contests and challenges organised on the website

Commandment 5 Continue the show on the web.

Commandment 6 Enhance the watching experience so that it follows the viewer whenever and wherever they are. The programme features video chat with guests.

Commandment 7 Promote the programme with P2P, social networks. Viral, word of mouth marketing.

Market the show with the hosts of fan forums. Invite key members of online social forums on the programme. Target underground activity and get the maximum number of people involved. It will get the show even more known and spoken about. target underground activity. get maximum number of people involved

Commandment 8 Increase revenues. This was the very last objective of public tv but many public broadcasters are moving to dual-source revenue streams with their public support being supplemented with advertising and cross-promotional revenue.

But he noted some of the challenges of creating this programme, one that brings together web cam contributors from around the world.

They have a production teamo of 40 people for one programme. A poverty of riches for most organisations.

And Dominique said that the clash of interactive and TV cultures provided challenges. And he said:

TV needs are not the same as interactive and web needs. And TV always comes first. The web always comes second.

I wonder if this will always be the case?

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