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About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for BBCNews.com.

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

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Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Monday, April 17th, 2006

The challenge of fostering community

Posted by Kevin Anderson

I’ve been away for a while, doing some real heavy lifting launching a blog at work. The programme I work on at the BBC, World Have Your Say, launched its blog now just about a month ago.

It’s been a real challenge. The technical stuff is easy, and we’re blessed with great geeks (and I say that as one of them) at the BBC.

The struggle has been two-fold. I’m going to be diplomatic here when I say the first challenge is developing a sense of ownership of this blog, this new media thing, amongst a radio team. Suw would call it adoption.

How is it core to what we do? How does it help us put out two hours of radio everyday? It’s part of my job to sell it to them.

The other challenge is selling it to our listeners. They listen to radio. What does the blog give to them? How does it enhance radio and the global conversation that we’re trying to foster?

If you would have asked me in the middle of last week, I would have said I wasn’t doing a very good job of selling it either to my team or to our listeners. I was learning the hard lesson that Dan Gillmor learned at Bayosphere: Community building is hard.

As Dan said:

Tools matter, but they’re no substitute for community building. (This is a special skill that I’m only beginning to understand even now.)

How do I help foster a sense of community using this blog wed to a radio programme with millions of listeners around the world?

Well, it doesn’t happen overnight, and a month is really a short amount of time. And the BBC blogs are being launched rather quietly and are pretty well hidden in the vast digital thicket that is BBC.co.uk. At one time, we had 1800 subsites under that domain.

And we’ve only got so much online billboard space to promote all of the things that are behind our front door.

But the last few weeks have only reinforced my fundamental view that Big Media blogs have to remember they are taking their place in a pretty well established community: The Blogosphere. We’re not top dogs here. We’re in many senses johnny-come-latelys. And my view is that we must participate as equals not arrogant superiors.

I am a blogger just the like millions of other blog writers out there, and I play by the rules of the blogosphere, not the rules of Big Media. My team is joining a global community, and we have to do it with a little bit of humility.

Obey community rules, and the gift economy of linking and quoting will pay you back for good behaviour. It’s starting to work. We’re getting comments pretty regularly now live while we’re on air. Last week, we even had a contributor from Australia send in a phone number while we were on air, wanting to take part in the programme. That’s exciting, and it helps me sell the blog to my team.

We’ve still got a ways to go, but I’m glad to be back blogging. I always say that blogging keeps me closer to my audience than the broadcast model of Old Media. That’s where I want to be. I find having a conversation with my audience much more personally satisfying than talking at them.

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6 Responses to “The challenge of fostering community”

  1. New Media Musings Says:

    Bayosphere, Backfence and fostering community

    Dan Gillmor’s Bayosphere is now a part of Backfence. Here’s Dan’s explanation. Here’s some short coverage by E

  2. Andy Dickinson.net Says:

    Big media blogs: know your place.

    A nice post by Kevin Anderson on the Corante web site about fostering community turns out to be more about getting buy in from the old media rather than takeover.
    [But] the last few weeks have only reinforced my fundamental view that Big Media blogs ha…

  3. Lee White Says:

    I am wrestling with similar questions, in my case trying to figure out how to explain the value of blogs et.al. to a large sophisticated sales and marketing organization. I just posted on “Subjectivity” and social media, and how these should be used as a compliment to objectivity and data when making decisions, or in our cases, proving worth and gaining attention. Maybe it will spark some ideas.

  4. www.georgewalkley.com Says:

    Clueful corporate blogging

    Kevin Anderson’s post on Strange Attractor shows a rather more clueful approach to corporate blogging than the one I wrote about yesterday:
    [T]he last few weeks have only reinforced my fundamental view that Big Media blogs have to remember they a…

  5. Mike Says:

    When you are sitting behind a microphone, the biggest motivators are knowing that someone other than your mother is listening and that your audience is interested in your message. That is why, back in the mid-90s, I always looked forward to the postbag and got depressed when all I got were occasional enquiries about working in Switzerland or requests for free gifts. My only fan appeared to be an inmate at a maximum security psychiatric hospital. Then the Internet came along, I launched a bulletin board and gradually a community of normal, sane people began sharing their thoughts and reacting to our content. It is a great feeling for a broadcaster when suddenly you are part of a conversation.

  6. TramadoL29161 Says:

    I’ve more or less been doing nothing worth mentioning, but eh. My life’s been really bland today. I don’t care. I’ve just been letting everything happen without me these days. That’s how it is.