Ada Lovelace Day

About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for BBCNews.com.

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Monday, December 31st, 2007

links for 2007-12-31

Posted by Kevin Anderson

Saturday, December 29th, 2007

links for 2007-12-29

Posted by Kevin Anderson

Friday, December 28th, 2007

links for 2007-12-28

Posted by Kevin Anderson

Saturday, December 22nd, 2007

links for 2007-12-22

Posted by Kevin Anderson

Friday, December 21st, 2007

Simple questions can create a great debate

Posted by Kevin Anderson

Steve Peterson at The Bivings Report pointed out a post on National Public Radio’s The Bryant Park Project that posed a simple question: Who Are Ron Paul’s Supporters?

For those of you who don’t know, Ron Paul is a Representative from Texas running for president as a Republican, although he ran as a Libertarian in 1988. The political outsider broke a one-day fund-raising effort, pulling in US$6m on 16 December. The Republican establishment and the mainstream media are a bit baffled by his candidacy. However, listening to some of his political statements, he reminds me sometimes of Warren Beatty’s character Bulworth, a suicidally disillusioned liberal politician who becomes bluntly honest. (UPDATE: Just to clarify. Warren Beatty’s character was liberal. I didn’t mean to say that Ron Paul was liberal. Personally, I think his politics doesn’t fit tidily into the liberal-conservative spectrum.)

The response to the question was overwhelming, so much so that they had to shut off comments after 4,000 flooded in. The show’s producers called it Ron Paul-valanche. As I said to Steve via e-mail and he posted the Bivings’ blog:

I have often said to our journalists that only a fraction of our audience will respond to [a] traditional article, and often those responses won’t add much to the story. However, by guiding the discussion with a simple question or some framing of the debate or issue, I think participation not only increases but it’s also broader and more diverse.

Ron Paul’s supporters, well known for being vocal and very active online, swarmed the post, but answered the question in quite some detail, providing a great snap shot of the presidential candidate’s supporters. Personally, I wouldn’t be surprised if Representative Paul’s supporters have a Google alert-driven flashmob system set up that directs them to blog posts, videos and other discussions online to show their support.

But this is still an amazing response, and as I told Steve, they might be able to take this one step further. You could try to extract some of the information in the comments, probably by mining the underlying database that runs the blog. They could extract information such as age and location of the commenters in this thread to do some interesting mash-ups showing supporter distribution by age and state. It would provide some structure to that information and help to show patterns in it.

This idea is so simple. It is a great use of a programme blog. As I say to Guardian journalists, blog posts are great in framing a debate around a piece of traditional journalism or in reflecting a debate online or off-line. A traditional piece of reporting ties together as many threads as possible, but a great blog post teases out threads for a discussion.

This post asked a simple question and got a great response. To me, this post is an act of journalism, but instead of asking a handful of people on the street or over the phone a question, you’ve posed the question publicly and heard from thousands of people.

Friday, December 21st, 2007

‘Working at the speed of news, not the speed of the press’

Posted by Kevin Anderson

As I recently wrote, newspapers can break news again, but some journalists are resisting the shift. Here in the UK, there is a feeling amongst some that this would turn them into little more than ‘wire reporters’. Their words not mine. They think that breaking news has to be sensationalist, shoddy and often, wrong. But why?

Alan Mutter took Omaha World-Journal to task for its poor online coverage of a recent shooting at a shopping mall. Alan wrote:

Even though newspapers are no longer part of everyone’s daily information-consuming routine, they still rank among the first places many people will turn during a powerful and emotional event like the Omaha shootings. If the newspaper delivers a timely, compelling and sensitive report, it has a good chance of winning new fans and influencing advertisers to ship more dollars their way. When it fails, as Omaha.Com did, it reinforces the concept that newspapers are irrelevant has-beens.

But the comments demonstrate some of this bias against breaking news, even though Alan took care to say that the coverage should be sensitive.

Chuck Kershner, who says that he spent 25 years as a photo-journalist with Reuters and UPI and now publishes a weekly in New York, said:

However, to confuse a newspaper with a wannabe wire service version on the internet is I believe unfair if Omaha’s ‘core’ business is newspapering not interneting.

Surely, their core business is journalism, not interneting or newspapering? And also, doesn’t it make sense to grow your business by smart use of the internet as a publishing and participation medium, doing things you can’t do in print?

Chuck also asserts that the New York Times has suffered as a paper since its focus has shifted to the internet. Have I got news for you Chuck, their focus has shifted to the internet because their business is shifting to the internet. I met the publisher of the International Herald Tribune last year, and their strategy was to grow the online business as quickly as possible. If they have five to 10 years to make that happen, he said the New York Times was OK. If they only had three to five years to do that, well, they might just be out of the journalism business, not just the ‘newspapering’ business.

I can understand the bias against breaking news, especially in the US where on screen graphics shout BREAKING NEWS and television news, especially local TV, can be really poor. But instead of breaking news - a term which comes with baggage - think timely, accurate information, and I think it puts a different cast on things. And let’s be clear and get away from the binary thinking of breaking news versus in-depth investigations. The internet allows both immediacy and depth. Breaking news does not have to be exploitative or sensationalist. You don’t have to engage in ‘breaking rumour’, as some of my former colleagues at the BBC called it. Credibility is still our greatest asset.

From the negative to a positive example, Mindy McAdams pointed out a great piece from the Carol Goodhue, the readers’ representative at the San Diego Union-Tribune. In the piece, Gathering news not only for the next day but for now, she said other news organisations asked of their breaking news team: “How do so few do so much so quickly?” The answer is:

Team members confer with their editors frequently, but they often edit postings for each other, and they don’t wait for assignments or debate whether to head out for a promising story.

Karen Kucher, one of the original members of the team and an assistant editor, said, “Our default is supposed to be to go.” …

She and another team member, Angelica Martinez, both said they’re constantly educating sources accustomed to the slower pace of newspapers. Martinez said, “It’s not a 5 o’clock deadline, it’s now – right now.”

On top of that though, they challenge the tawdry image of breaking news.

(Editor Tom) Mallory said, “I’ve never experienced more gratitude from readers for anything we’ve done in journalism than for the simple postings on the news blog, three or four paragraphs at a time, of reliable, confirmed information, sortable by area.”

They also use their blogs to improve their journalism, scanning comments for follow up questions. This is a must read piece chock full of not only the how’s but also the why’s of creating a breaking news team.

Mindy was tipped off to the Union Tribune column by Michael Grant at the blog The Moderate Voice. He was gobsmacked that journalists would ask the question of how can so few do so much so fast. Michael says:

For 500 years, newspaper journalists had 24 hours to work with in any given news cycle, and it was unthinkable to expect them to do more. Morning papers had their staffs, and evening papers had their staffs. With all that time, it was reasonable that newspaper guys would forget exactly how fast journalism is designed to work. … To journalists now working for online news teams – the U-T’s was created in May, 2005 – it must be like a really cool rediscovery of their natural speed, and how easy it is to do journalism at 150 mph.

As a journalist, the possibility of doing journalism at 150 mph was one of the things that excited me about blogging and the technology that supports it. Granted, just as with a car, the margin for error is less the faster you go, but that is why you have editorial standards and process in place, and the Union-Tribune shows hows it’s done.

Blogging technology allows almost friction-less filing from the field. I’m pushing to use blogging APIs for remote access for our new CMS because it will ease publishing for field journalists and speed publishing for all of our journalists and we can use light-weight off-line blogging tools like Flock, MarsEdit or Ecto, which I’m using to write this.

Veron Strachen, a digital native and colleague of mine at the Guardian, said that in the past, newspaper journalists used to work at the speed of the press. The Guardian is moving to 24/7 working, which is a major shift. Now, with the internet as a global publishing platform, Veron said that we’ll be working not at the speed of the press, but at the speed of news.

Thursday, December 20th, 2007

links for 2007-12-20

Posted by Kevin Anderson

Tuesday, December 18th, 2007

links for 2007-12-18

Posted by Kevin Anderson

Saturday, December 15th, 2007

links for 2007-12-15

Posted by Kevin Anderson

Saturday, December 15th, 2007

Are social networks in business a white elephant or is Gartner’s report a red herring?

Posted by Suw Charman-Anderson

Gartner have recently released a report, Three Potential Pitfalls of Corporate Social Networking by Brian Prentice, with the tagline “Investing in social networking solutions from enterprise vendors is no guarantee that users will embrace the technology.” I’ll probably never get to read it, as it’s a bit on the steep side - $195 for a four page report. Nice work if you can get it. Instead, I’m going to have to rely on Tim Ferguson’s article, Businesses warned: Don’t rush into Web 2.0.

Now, I know that at least one of my social media consultant friends thinks you should ignore Gartner, but I think they’re right… although for the wrong reasons.

Ferguson says:

Businesses are advised to consider certain issues before investing in or developing internal social-networking tools. These include protecting personal intellectual property, and people’s preference for using existing non-professional external networks such as Bebo, Facebook and MySpace.

[...]

But the Gartner report says the hype around social networking doesn’t necessarily mean it’s a mature enough technology to make it a critical business requirement.

There is also little evidence that social networking will be as beneficial for businesses as other web-based communications technology, such as instant messaging and VoIP.

Ultimately, Gartner suggests, the value of social-networking technology comes from content rather than the product itself.

So let’s just break this down a bit. It should be pretty self-evident that businesses should consider what they are doing and how before they install social software. We’ve seen with blogs and wikis that just flinging them up and hoping for the best doesn’t always work very well. Indeed, I get most of my business from companies who have tried social software in some way and have found that it doesn’t “just work”. It takes thought, consideration and the benefit of the experience of those who’ve actually done this sort of work (rather than just theorised about it).

I disagree, however, that personal intellectual property is an issue that companies need to focus on. Most intellectual property created by an employee is what’s called “work for hire” and is owned by the company, not the person. This is generally covered by the employee’s employment contract and has nothing to do at all with what software is installed or used.

The use of external non-professional social networks, such as Facebook, is also a red herring. Staff use Facebook for managing and maintaining professional networks - of both internal and external contacts - because it’s easy and it’s the social network du jour. A good internal social network would allow staff to move some activity off Facebook if they wanted, but it wouldn’t replace it, because if it’s internal then they can’t maintain their external contacts in it. This isn’t an either/or scenario, it’s all about “and”: you need internal and external social network tools.

The maturity of the technology is also irrelevant. If you have any more than 150 people in your company, then your employees are inevitably going to be missing out on some crucial internal professional relationships, because you just can’t maintain meaningful relationships with more than 150 people. That’s Dunbar’s number at work. If you want to be an effective business, you have to find a way for people to find those colleagues they need to work with - that is, in my opinion a critical business requirement.

Too much business time is wasted re-inventing the wheel. Social networking (done well) directly addresses that problem by providing a way for people to find or stumble upon those they need to know. The other half of that problem is cultural, and is about whether people are willing to share and ask questions and take risks by approaching a stranger for help and advice, but the maturity of the technology has nothing to do with that.

Gartner’s right is that there’s a lot of hype around social networks, and particularly Facebook. I hear far too often the refrain “Oh! We must have our own Facebook!” as people make the wild assumption that Facebooks success will translate directly into success for their own social network (internal or external). It won’t. Companies have to be careful not to leap on the Facebook bandwagon without first thinking about what it is that they want their social network to do.

But Gartner’s wrong to think that the sparsity of evidence for how social networking works in business is a problem. Businesses who are experimenting with social networks (and social tools in general) are tending towards keeping their experiences to themselves, but we are right at the beginning of a trend here, and lack of evidence is not a good reason not to investigate the possibilities.

And finally, Gartner states that the value of a social network is the content, and again, they miss the point. The content is very important, but the connections are what distinguish a social network from a broadcast network. Without those connections, there isn’t a network, there’s just lots of people creating content.

So, if Gartner can get it this wrong, why am I agreeing with them? Well, I think that businesses really do need to think about what they are doing before they invest in social networks. They need to understand how social networks work in an internal business environment, because it’s rather different to how they work on the web.

On the web, we find old friends, we send them phatic messages like a “poke” in Facebook, we gather connections, we maintain light-touch relationships with people that we might otherwise not bother staying in contact with, and we find new people with whom we have something in common. Successful social networks have a social object at the heart of their network: in Flickr the social object is the photo; in Last.fm it is music; in LinkedIn it is the curriculum vitae. What is it in business?

Anyone who’s been involved with centralised directories in business will tell you that people rarely keep their biographies up to date, they depend on someone else to update things like telephone numbers, and they provide little or no useful information on what skills someone has or what their area or interests are. Generally speaking, a profile page is not a compelling social object within business, and updating one is seen as a chore than can be indefinitely put off.

The sorts of activities in which people engage in business are also very different to those displayed in Facebook. I doubt many people would want to “poke” their boss, for example, or post photos of their big night out.

In my opinion, a business social network has to be very low-maintenance. It’d like to see something pulling in all my content and contributions, such as blog posts, wiki pages I’ve created, comments I’ve made, and websites and documents I’ve bookmarked. I’d like it to pull in any other feeds, authenticated or not, so I could add my external blog feed and anything else that I find interesting. I’d like the profile page to be the only one I need to maintain, so it would be automatically pulled into all other applications that have an “about me” page. And it’d like it to be taggable, not just by me but by my colleagues, so that they can decide how best to describe me. People never describe themselves as fully and accurately as a group of their friends and colleagues can. Clearly it would need search - keywords and tags - to let me find the people that I need to find. But the tags would also create ad hoc, fluid communities of interest, so I can serendipitously stumble upon others.

So my content becomes the social object and maintenance overhead is negligible. That’s the sort of network that might fly in a business setting where everyone is strapped for time and you don’t have the luxury of waiting a couple of years for the network effect to kick in. Instead you get immediate value because you’re pulling in information that I’m generating in the course of my daily work and there’s a lot of usefulness in pulling that together and making it (and therefore me) taggable and searchable.

One thing I’m wary of in a business setting is the idea of friends lists. I’d need to do a lot more thinking and research before I settle that issue to my satisfaction. There are two types of business hierarchy - explicit and hidden. Explicit hierarchies are ORG charts, staff lists, departments, teams. These are based on position as granted by the company, and are for some people important indicators of their own status and success. The are artificial, often semi-arbitrary, and frequently misleading.

The hidden hierarchies are really not hierarchies at all, but networks. This is who you know, who you bump into at the water cooler, who you met at the Christmas party, who your friends introduce you to, and, of course, who you work with. The hidden network is the one that helps you get your job done despite the official hierarchy getting in the way. It’s how you do an end run around that annoying boss who prefers to be obstructive rather than help. It’s how you get your computer fixed by that nice chap in IT in time to get that important presentation done, rather than raise a ticket and wait for an hour for someone to get back to you.

My worry is that exposing these hidden networks to the harsh light of the explicit hierarchy could kill them, or vital parts of them. In old-style command-and-control companies, the very fact that you know someone rather senior in another department may rankle with your boss in such a way that they start to work against you, and that would undermine the very fabric of the company. After all, a company isn’t a single entity at all, it is a group of people who have social relationships and who need some of those relationships to remain hidden.

With RSS readers, blogs, wiki ‘recent changes’ feeds and watchlists, many of the functions of a buddy list are covered - it would be easy enough to keep up with what everyone’s doing. And as people in business tend to steer well clear of obviously phatic communication, much of what Facebook enables becomes irrelevant. (This is not to say that there’s not a lot of phatic communication going on in business - there is, it’s just not as obvious.)

So yes, businesses do need to take a lot of care when considering how to implement social networks, and all other social tools. But they need to listen to people who’ve actually got experience working with social tools in business, whether those people are their own staff, from other companies, or consultants. Social media is so experiential that analysing it from an external perspective misses the point more often than it hits the nail on the head.