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About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for BBCNews.com.

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Friday, February 15th, 2008

Just married!

Posted by Kevin Anderson

Our wedding bands
After months of talking about it and planning for it, Suw and I are finally married. Thank you to everyone who sent along their congratulations and best wishes. Thank you to Chris ‘Pods and Blogs’ Vallance for being such a great Best Man. Thanks to Matt ‘Dopplr’ Biddulph for taking such great pictures. And thanks to all our friends and family who were there helping us celebrate with us.

We’re off to Barbados until March, and we’ve left the computers at home. We will be lying on a beach watching the clouds by and letting the sun melt away and surf wash our cares. We’ll see you in March when regular service will resume here at Strange Attractor.

Tuesday, February 12th, 2008

Oxford Internet Institute: Continuing the conversation

Posted by Kevin Anderson

After having the opportunity to speak about blogging and the US elections at the Oxford Internet Institute last Monday, the conversation is continuing. I apologise for not responding sooner, but I do have the small matter of getting married at the end of this week.

After my talk, I posted some links to links studies that I mentioned during the talk as well as well as added to some arguments that I made. One of the questions that was raised during my talk was whether the mainstream media should blog. Tobias Escher, a DPhil student and research assistant at Oxford, followed up his questions with a post. He says:

  1. Journalists and their employers do already have a voice in the public sphere, they do not need yet another channel to get their take on issues across.
  2. Most of these corporate blogs just don’t work. They are not written in the spirit of blogging, they are not looking for a real dialog (something they share with blogs of politicians) and aim only to co-opt bloggers into giving the media company some form of credibility.
  3. The money spent on developing these platforms should rather be invested into the core business of news providers, e.g. in foreign correspondents and investigative stories (ie. the things that are most difficult for citizen journalists).

I agree with Tobias on point one, and I have often said publicly that to justify the effort of blogging, financially and editorially, that news organisations must do more than simply chop up content that they already produce and put it in blog format. (A friend of mine calls this approach ‘news sushi’.) I often play a Daily Show video in which Jon Stewart jokes that MSM blogs ‘give a voice to the already voiced’.

What is the strategic reason for news and media organisations to blog? What are news organisations trying to achieve? It can’t be simply to publish more content. Does the addition of comments below articles offer any strategic advantage that outweighs the potential liability both in terms of possible brand damage and moderation costs?

For me, blogging is part of a community strategy, not a publishing strategy. As I wrote:

Adding comments to the bottom of stories or columns is a step, but it’s missing the point. It’s treating blogging strictly as a publishing tool, not as part of a broader community strategy. …

I’m not saying that it’s a mistake to allow comments on the bottom of articles or columns. But that doesn’t change the fact that simply allowing comments on static content isn’t taking full advantage of blogging. It’s is treating blogging as a content-management system that allows comments. If that’s your goal, just adapt your content-management system to accept comments.

And if that is your organisation’s goal, then I would argue that the risks do not outweigh the costs because the competitive advantages decrease while the cost remains constant. Comments alone are no longer a differentiating factor in today’s media market. They have become in many ways, a lowest common denominator in terms of participation.

I think Tobias is also right that most corporate and MSM blogs lack credibility. For one, they lack authenticity. They often have no voice, no humanity. In the US, journalists are hampered by believing that strict objectivity requires them to adopt not only a neutral tone but actually a boring, emotionless tone. Readers don’t believe us because they don’t believe we as journalists are actually objective. Also, why would anyone engage with the disembodied voice of objectivity?

In the UK market, blogging suffers from a belief that blogging is simply columns with comments. But the professional columnist still can lack authenticity and sees no need for engagement. As Dan Gillmor said, “We like readers plural, but we’re scared by readers singular.” Scared, and from a column delivered from a position of being above the conversation, professional columnists are often dismissive of the opinions delivered from beneath them.

I’m fascinated by the points of view that readers raise that I hadn’t considered, perspectives they bring that I don’t have. If I engage in the conversation as an equal, I often find that I don’t suffer the harsh blow back that some columnists complain about from readers.

Too many media blogs simply use the technology to give the appearance of interactivity with the addition of comments. But there is no conversation. There is a monologue from the media, and the conversation exists only amongst ‘them’, the commenters who come to discuss the article. Any sense of community remains completely external to the news organisations as long as journalists remain uninvolved in the discussion.

The bottom line is that if you are implicitly asking readers to interact by creating a space with comments, designed for conversation, that you have to be ready to be part of the conversation. Journalists who blog need to have some sense of responsibility for the conversations they start on their blogs, whether that be in the tone they set or their level of commitment to the conversation. Being a blogger is like being the host of a salon or a discussion group. A blogging journalist should bring original reporting from unique sources to the conversation, but they also should foster the discussion, highlighting interesting contributions from commenters, linking off to other interesting blog posts as part of the wider conversation and generally being congenial hosts. Why isn’t directly facilitating lively, intelligent, informed debate and discussion a journalistic function?

To respond to Tobias’ third point, which was to say that community isn’t the core function of a news organisation and not worthy of investment over news gathering functions, I cede that this is a valid and common question. I know that what I’m calling for is going to take time, effort and money. Most news organisaitons aren’t expanding, they are cutting back faster than the Detroit auto-makers.

To answer some of the cost concerns, I’d simply say:

  1. The real cost is not in the development of a new platforms but in staff costs, whether that is hiring new staff or diverting existing staff or staff time to blog or support community projects.
  2. As I wrote about recently, the development costs can be dramatically lowered by the use of open-source software. The New York Times uses WordPress. Morris Digital uses the open-source CMS Drupal, and there are several other open-source CMS and community software options.
  3. It is much less costly to add a new blog than it is to launch a new print product or section. These blogs can be focused on niche coverage that is interesting to readers and to advertisers and helps grow the business and support quality journalism.

As I said at Oxford, most news and media organisations believe that quality and brand recognition will help them cut through the increasingly cluttered media landscape. At the risk of repetition, quality does not guarantee success in today’s media market. I believe that news organisations need to reconnect with their audiences. It’s my belief that the news organisation with the strongest relationship with their audiences will succeed.

This doesn’t mean I believe that journalists should pander to readers, but I believe that social media gives journalists the opportunity to develop a direct relationship with ‘the people formerly known as the audience’. The tools make it easy for journalists to carry on a conversation with readers, involve them in reporting and build a loyal community. To me, it is a competitive advantage. It is one of the competitive advantages of a networked journalist. I draw on the wisdom in the crowds to enhance my journalism as well as feed Guardian journalism back into those crowds.

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Wednesday, February 6th, 2008

CBDE special guests announced

Posted by Suw Charman-Anderson

A little unashamed pimping… ;-)
Over the last few months I’ve working hard on the Creative Business in the Digital Era research project (hence my quietude here), which is examining the way in which businesses are using open intellectual property (IP) as a central pillar of their business model.

The project culminates in three free seminars in central London during March - a full day on 17th March, and two evening seminars on 18th/19th (with roughly the same content in each) - during which we’ll talk about what we’ve discovered about open IP businesses, and talk to people who are actually giving stuff away whilst also making money from it. We’ve managed to recruit three fabulous guest speakers:

Monday 17 March
- Tom Reynolds, blogger, ambulance technician and author of Blood, Sweat and Tea, published under Creative Commons licence and in paper by The Friday Project.
- John Buckman, entrepreneur, musician and founder of CC music label Magnatune.

Tuesday 18 March (evening)
- Tom Reynolds graces our presence again.

Wednesday 19 March (evening)
- David Bausola, the creative mind behind interactive online comedy Where are the Jonses?

The seminar is aimed at people within the creative industry - e.g. music, publishing, film, TV, radio, visual arts, photography - and from any size of company, whether they are freelances or a C-level exec. The course materials are all being prepped out in the open, under CC licence.

As mentioned, the seminar is free to attend - if you are interested, all you need to do is to fill in our application form.

If you’re interested yourself, please do apply! If you have a blog, podcast or Twitter account and would like to mention our seminar, please do. And if you know of anyone who might be interested in coming, feel free to tell them about it.

Our deadline for applications is 15th February, so apply now!

Wednesday, February 6th, 2008

links for 2008-02-06

Posted by Kevin Anderson

Tuesday, February 5th, 2008

Oxford Internet Institute: Blogging and the US elections footnotes

Posted by Kevin Anderson

It was truly a great honour to speak on Monday at the Oxford Internet Institute about Blogging and the US Elections.

It was also slightly humbling to remember the differences between journalism and academic study. Journalists are trend spotters. We paint broad brush trends we see often with a mix of anecdotes and some statistics. We aren’t necessarily held to the same level of proof as peer-reviewed research (although some might argue that bloggers are a form of peer-review).

I think it’s easy to forget about the limits of what we know considering the time constraints journalists work under. We do need to remember that correlation is not causality. I think that journalists should be more honest and open about the limits of what we know instead of trying to be oracular, as Jonathan Zittrain put it. Jonathan is a friend of ours and also the brilliant Professor of Internet Governance and Regulation at the Institute.

I now have a small sense of what it must be like during the oral defence of one’s dissertation. Several questions interrogated various statements I made and asked me to support them with statistics not just anecdotes.

Having said that, I did do my homework. Honest. Here are some links.

1) I said that blogs have increased participation in US politics, and I mean not simply in voting but also participation in the process. I quoted a 2006 Edelman poll that said in summary:

A new survey of consumers released today in the European Parliament, revealed that nearly a quarter of the population in the U.S., UK, and France, read blogs at least once a week and of that group nearly one-third are moved to undertake some type of political action.

One of the roundtable participants asked me to clarify whether there was simply a correlation between blogging and political action, whether bloggers were more likely to be politically active or whether blogging encouraged them to become politically active.

To be honest, reading the press release, it’s unclear if the blog readers were moved to political action by blogging or simply took political action and also were blog readers. I remember the full poll being a little clearer, but I could only find the press release online. I couldn’t find the full results of the poll.

Anecdotally, I would say that tools help activists connect and therefore, previously isolated political communities were able to join together virtually and be encouraged to take real-world political action. But that still doesn’t answer the question: Correlation or causality? One student was studying political activist communities. They all seemed to use online organising tools. Did the activists use the tools or did they become activists through empowerment by the tools?

However, in preparing for the talk, I found several academic studies that indicated that blogging did indeed encourage political participation. I referred to them in my talk, but here are some other links. I found the summary of a study: “Online and Offline Activism: Communication Mediation and Political Messaging Among Blog Readers,” Homero Gil de Zuniga, Emily Vraga, Aaron Veenstra, Ming Wang, Cathy DeShano, and Dhavan Shah (first author from University of Texas-Austin; all others from University of Wisconsin-Madison). From the summary (Word document, study 3, with a PowerPoint presentation as well of this and other studies):

Political bloggers are viewed by many as lone voices, socially disconnected and working apart from the traditional mechanisms of participation. Critics assert that their audiences exist in an echo chamber, repeatedly exposed to uncritical reports that polarize but do not mobilize. This research challenges that view by examining the ways in which the members of blog audiences engage in the political process.

I also have a pre-release copy of David Perlmutter’s Blogwars. I’ve only read about a third of it. And he makes reference to other studies showing that links between blogging and increased political awareness and participation. I’d suggest taking a look at his blog for more information. He is involved in some of the research in the previous links.

2) I also talked about the YouTube effects in my talk. I wrote a post last week referring to how YouTube was becoming another political channel, allowing Barack Obama’s speeches to reach an audience that wouldn’t have been possible with traditional 24-hour-cable channels. As of writing this, his speech at Ebenezer Baptist Church in Atlanta, which Martin Luther King once was pastor, had been viewed 600,000 times. In the week since it was posted, his South Carolina victory speech has also been viewed 600,000 times. As I wrote, Obama’s video would have been clipped by the 24-hour cable news channels. But the speech in its entirety would have been an ephemeral event forgotten in the attention-deficit news cycle. Will these videos bring new supporters to Obama? I just don’t know. I only raise the issue as a new phenomenon, and unfortunately, we probably won’t know the impact until after we have a nominee.

A student asked me if we knew anything about who had seen these videos. Were they from the US? Could they vote? I admitted that I didn’t know. Web metrics are a black art, and I don’t have access to the traffic information from YouTube.

I don’t know what impact these speeches uploaded to YouTube will have. I don’t know whether they are influencing new supporters or simply being passed around by those who already support Barack Obama. I think the impact of the viral videos like ‘Obama Girl‘ (viewed 5.7m times) or the ‘Yes we can’ mashup (viewed 1.5m times in three days) is even more unpredictable. I am sure that we’ll see some fascinating research come out of this new trend after the dust settles.

3) I mentioned a January poll by the Pew Internet and American Life Project showing that 27% of those under 30 and 37% of Americans aged 18-24 were receiving campaign information via social networks.

In this regard, substantial numbers of young people say they have gotten information on the campaign or the candidates from social networking sites such as MySpace and Facebook. Overall, more than a quarter of those younger than age 30 (27%) – including 37% of those ages 18-24 – have gotten campaign information from social networking sites. This practice is almost exclusively limited to young people; just 4% of Americans in their 30s, and 1% of those ages 40 and older, have gotten news about the campaign in this way.

A student also said that young voters are unreliable voters. They express a lot of enthusiasm, but often don’t show up when it counts at the ballot box. This has historically been true. In 2004, Howard Dean was seen as yet another example of a candidate who courted the youth vote, only to have young voters stay home.

Barack Obama has not only generated youth enthusiasm, he has also got out the youth vote. David von Drehle writes in Time:

Turnout among the youngest slice of the electorate more than doubled from 2004, when Howard Dean’s intense campaign on college campuses produced far more modest results. This was part of an overall surge in Democratic participation — but while overall Democratic turnout jumped 90%, the number of young Democrats participating soared 135%.

It’s hard to say whether this is a trend or an anomaly. Only time will tell.

(I also mentioned another Pew study of bloggers during the talk. That’s here.)

4) Another student asked: Why should the media organisations like the Guardian or BBC blog?

This was a question that I get often from a number of audiences for different reasons. Journalists don’t see blogging as journalism. Some bloggers don’t see think journalists should blog because they see blogging as something that exits as a counter to the mainstream media so they see media organisations’ blogging as an attempt to co-opt grassroots media.

I started by giving him examples of how blogging had added to the journalism I do, and I’ve blogged about that before. The student didn’t feel as if this was a reason for why the media should blog.

I gave him a couple of examples of how having a standing as a blogger and with bloggers were important in the newsgathering that I do. As I mentioned, bloggers have Googled me to find out who I am before talking to me, before agreeing to an interview. And as Matt at Blackfive did, they post their responses to my questions to give their readers a chance to see whether the journalist spun the story.

He still didn’t seem satisfied with the response. In the end, I see social media, such as blogs, as one way that journalists can reconnect with their audiences. I think that’s important for journalists because too many journalists are isolated from their audiences. They are writing for other journalists and their sources, not the audience.

I also said that it’s important because journalists still believe that quality information is enough in this world of information overload. They are still operating on assumptions based on a world of information scarcity, when they had the power of gatekeepers. They controlled what information got into the scarce pages and on scarce airtime. Now, people have so many choices for information and entertainment. The scarce resource isn’t information but time and attention. News organisations aren’t simply battling the old competition - the other newspaper, the TV station, cable news - but also new competitors, YouTube, the XBox, MySpace, Craigslist, etc. Social media allows journalists and journalism organisations to connect directly with their audiences and build a relationship with them, a mutually beneficial one.

Robert Patterson has a great description of how this works with US National Public Radio’s new morning programme, the Bryant Park Project and their use blogs and Twitter. For him, it’s like a virtual diner in the morning where there is a warm welcome, a cup of coffee and a conversation. As he says:

Wrap the content in a community.

That’s the ‘Jesus wept’ summary of social media.

Many news and media organisations see the meteoric growth of YouTube, MySpace and Facebook, and still stuck in the mass media mindset, they want some of those eyeballs for their advertisers. They focus on the strength of their brands and the quality of their content and ignore the quality of the connection and interaction with their audiences. They also get distracted by the technology they don’t have. Why not pose a different question. If you want to want to ‘wrap the content in a community’, what editorial steps can you take to build a relationship with your audience and build a community?

Hopefully, that answers a few of the questions with some supporting information and links.

Jonathan did ask whether a journalist had been caught out saying one thing in his or her reporting and then something less balanced, less objective in a blog. I didn’t know of any instance of this happening. Do you?

Thanks again to the Oxford Internet Institute for the honour and opportunity of speaking there.

UPDATE: A student also asked me about projects trying to garner international opinion about the US elections, seeing as the elections have such an impact around the world. I mentioned a project by Global Voices and Reuters to look at what bloggers around the world are saying about the US elections. The project launched on Tuesday, Voices without Votes.

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