Ada Lovelace Day

About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is the blogs editor for Guardian.co.uk, where he focuses on journalism innovation. He uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

Kevin has been a digital journalist since 1996, writing for both web and print, and broadcasing on the web, television and radio. Before joining the Guardian, he worked at the BBC for eight years. He joined the BBC in 1998, as their first online journalist based outside of the UK. From their flagship Washington bureau, he covered the US for the BBC’s award winning news website, while also providing politics and technology coverage for BBC radio and television.

Kevin came to the UK in 2005 to develop a blogging strategy for BBC news. He also worked on the launch of Pods and Blogs, a Radio 5Live programme covering weblogs and podcasts. He then moved to the BBC World Service and was a key member of the team that launched World Have Your Say, an interactive radio programme with a strong online participation component.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Wednesday, October 1st, 2008

Web 2.0: Penny Edwards

Posted by Suw Charman-Anderson

Social software applied: in legal and professional services organisations
McKinsey survey showed how businesses are moving from experimentation to implementation.

Working with a law firm in NY, using a wiki. Worked with key user groups, implemented Newsgator and Confluence. Already had some systems in place, but no place for discussions. Trying to supplement existing systems with conversational systems.

Wanted to reduce number of emails - lots of blanket emails, newsletters, which weren’t targeted to individual groups. Questions repeated. People wanted to be more productive, wanted context. Wanted to find things quickly instead of wasting time searching or ending up reinventing the wheel.

Identified use cases. Knowledge sharing, co-working, internal comms. Place the system within user’s daily working life.

Look at how tools interact. Tools appear to the user as an integrated whole, so it’s seamless moving between one and another.

[Sorry, fingers tired and this is a hard talk to take notes of as it's very visual. Officially giving up at this point. Probably will not blog everything today - there's a lot of sessions left yet!]

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