Fruitful Seminars

Making Social Tools Ubiquitous

10 Sept 08

Social tools help improve business communications, increase collaboration and nurture innovation, but what do you do if people won’t use them? And how do you grow from a pilot to company-wide use?

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About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

She recently launched Kits and Mortar, a blog about planning a green, cat-friendly self-built home. Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson has been an online journalist since 1996, designing, editing and writing websites for both broadcast and print media. In 1998, he joined the BBC and became their first online journalist based outside of the UK, covering the US for its award winning news website. After coming to the UK in 2005, he developed a blogging strategy for BBC news, helped launch a programme on the BBC’s 5Live covering weblogs and podcasts and was on the team that launched the interactive radio programme World Have Your Say on the BBC World Service.

Kevin is now the Blogs Editor for The Guardian, where he is responsible for management, strategy and ‘leading by doing’ for Guardian Unlimited blogs.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Thursday, March 23rd, 2006

EBU Conference: Control freakery and Mozart

Posted by Kevin Anderson

Henrik Heide of Danish Radio kicked things off by talking about a Mozart event that similar to BBC’s Beethoven Experience.

Denmark is a hotbed of media convergence, in no small part because of Ulrik Hageruup, the editor NordJyske, a pioneering cross platform media operation.

I often quote Ulrik in presentations when he says: “If there are more changes going on outside your window than inside, then you’re in trouble.”

Back to Henrik and Geneva. He started off saying that Danish radio had no idea “how difficult it would be to control content” with their Mozart project.

Before the launch he said: “We were in control. Everything was plannned.”

“We did not want too much trouble with the record comapnies. We are public service broadcasters. We thought there wouldn’t be any problems,” he said.

Already in the early sessions, there is a theme developing: Rights.

Things were going quite nicely until with about 300,000 downloads over the first few weeks, and then they saw a spike in traffice.

They have 300,000 downloads overnight, three-quarters of them from outside of Denmark.

They had been Digged!!

From Henrik: “Digg is a little nerdy website about technology and so on.”

Suddenly, “we had to talk to the record companies about 1.2 m downloads,” Henrik said.

And the files were in the wild even high quality files encoded. surround sound. I wouldn’t have wanted to be in the room with Henrik and the record execs.

(UPDATE: I spoke to Henrik at the lunch break. He hasn’t spoken to the recording executives. He’s waiting for them to call…)

But I liked Henrik’s take away: “Forget control and learn social engineering.”

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