Social tools help improve business communications, increase collaboration and nurture innovation, but what do you do if people won't use them? And how do you grow from a pilot to company-wide use?
The Email Problem and How To Solve It
3 Sept 08
Email is becoming a problem, with people sending and receiving hundreds each day. 'No Email Days' don't help, nor do inbox size limits. So just how do you reduce email and improve people's relationship with their inbox?
Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK's best known bloggers, frequently speaking at conferences and seminars.
She recently launched Kits and Mortar, a blog about planning a green, cat-friendly self-built home. Her personal blog is Chocolate and Vodka, and yes, she's married to Kevin.
Kevin Anderson has been an online journalist since 1996, designing, editing and writing websites for both broadcast and print media. In 1998, he joined the BBC and became their first online journalist based outside of the UK, covering the US for its award winning news website. After coming to the UK in 2005, he developed a blogging strategy for BBC news, helped launch a programme on the BBC's 5Live covering weblogs and podcasts and was on the team that launched the interactive radio programme World Have Your Say on the BBC World Service.
Kevin is now the Blogs Editor for The Guardian, where he is responsible for management, strategy and 'leading by doing' for Guardian Unlimited blogs.
Citizen journalism - when the general public investigate, fact-check and publish news stories - is changing the face of news. The historic role of gatekeeper, played until now by professional journalists, is obsolete. But new technology and increased civic participation are creating new opportunities for the mainstream media, and three key roles are emerging:
1. Investigation - traditional in-depth investigative journalism made more transparent by publishing research and references.
2. Curation - collecting trustworthy links and synthesising an informed and succinct overview of a story.
3. Facilitation - working with the community to help people publish stories important to them.
I was invited to speak about citizen journalism and blogging at a conference that the project's organisers held in Manchester a few months ago, mainly to journalists and human rights activists from countries such as Croatia, Bosnia, Nigeria and Lebanon. It was a fascinating experience, one which I meant to blog but never found the time to.
Unlike some, I don't think that citizen journalism is going to replace traditional journalism, but rather that journalists are going to have to adapt to take into account the needs of not just their readers, but also their community and the citizen journalists alongside whom they work. Things are changing, for sure, the interesting question is how!
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