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Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK's best known bloggers, frequently speaking at conferences and seminars.

She recently launched Kits and Mortar, a blog about planning a green, cat-friendly self-built home.

Suw is also founder and board member of the Open Rights Group, a digital rights advocacy group which aims to raise awareness of digital rights issues, to campaign against bad legislation in Britain and the EU, and to support grass roots activism.

Her personal blog is Chocolate and Vodka, and yes, she's married to Kevin.

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Kevin Anderson

Kevin Anderson has been an online journalist since 1996, designing, editing and writing websites for both broadcast and print media. In 1998, he joined the BBC and became their first online journalist based outside of the UK, covering the US for its award winning news website. After coming to the UK in 2005, he developed a blogging strategy for BBC news, helped launch a programme on the BBC's 5Live covering weblogs and podcasts and was on the team that launched the interactive radio programme World Have Your Say on the BBC World Service.

Kevin is now the Blogs Editor for The Guardian, where he is responsible for management, strategy and 'leading by doing' for Guardian Unlimited blogs.

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March 7, 2008

Media08: Digital Media Innovation Conference

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Posted by Kevin Anderson

As I blogged about before I caught the flight to Sydney, I'm at Media08 in Sydney. I'll be blogging about some of the sessions. I probably will backfill some of these posts because I'm juggling a lot today.

Jack Matthews, CEO of Fairfax Digital, kicked off the day of presentations. He said, that Fairfax did not the luxury of multimillion R&D departments. We need to be lean to innovate. And originally, we thought about doing this. We thought it was going to be an internal staff as part of our professional development plans to bring together this elite team of 'thought leaders.

This is the conference equivalent of speed dating. RSVP, their dating site, set Guiness Book of World Records for largest speed dating event.

David Kirk, (former captain of the All Blacks and) CEO of Fairfax Media. The issues you will discuss are on my mind everyday. How we rise to the challenges of today and manage them. They are difference between achievement and growth and mediocrity and decline.

Innovation is often thought of as the new new. It is not often that innovation is thought of in the context of the old: Publishing, automotive and mining (for instance). The Sydney Moring Herald reaches more people than ever. Moving from print publisher to multimedia company. They are focusing on integration and collaboration.

Three cornerstones of our strategy:

  1. Defend and grow our newspapers. Involves innovation and change. Key to culture. Have to hang on to core of our values and history.
    "Our newspapers have to be connected to our audience and our readers. It remains the core of our success." In US, see only decline. But the market is not the same here.
  2. We need aggressive growth online. Three years ago, less than 2% of revenues. It will grow to 20% in a couple of years. It is the high growth part of our business.
  3. We need to be a leading digital media company for media markets of 21st Century. The strategy has to be robust. Consumer behaviour is changing rapidly.

Discussing this to our staff has been the most difficult thing for me as a CEO. Rapid changes make it difficult to communicate a sense of certainty. We learn along the way to describe what we talk about.

Focus on transition from publisher to leading multimedia company. We have to the best at originating content. It is our fundamental history and heritage. I often say digital content, but everything that we do is digital these days. No one has the people on the ground in communities as Fairfax.

Building ability to deliver audio and video content. A year ago 800,000 downloads a month, now 4 million a month.

To be successful, we have to own and leverage cross media brands to drive extension of audience reach.

He then talked about building multimedia brands. As a social media guy, I talk about building connections not brands. Certainly now those connections are part off that brand. I am wary of the obsession around brand. The menu is not the meal, and sometimes abstract discussions of brand misplaces a focus.

I agree with him a lot more when he is talking about multi-platform.

Where the audience goes, we have to go. The only way to aggregate audiences is to chase them.

New media is littered with companies without business models. You need proven revenue models. The revenue models turn audience and brand participation into money. We are focused on classified and display ads and transaction market. We have stuck to our subscription model. WSJ and FT see as sensible way to go.

I don't necessarily agree 100% with him. Comparing a general media company to the FT and WSJ misses a point. We used to joke that the only content you can sell online is sport, business and porn. General content is commodity.

We have to build innovation into the DNA of the company.

We believe that we can hold our own. We still need to focus on the basics of good business everyday whatever the medium.

Fundamental drivers:

  • compelling content, every minute, every hour, every day
  • innovative, creative advertising and content sales
  • reader, viewer, listener community - audience -connection and management
  • production and distribution excellence
  • every day need to be managing, developing and training people.

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