Ada Lovelace Day

About The Authors

Suw Charman-Anderson

Suw Charman-Anderson

Suw Charman-Anderson is a social software consultant and writer who specialises in the use of blogs and wikis behind the firewall. With a background in journalism, publishing and web design, Suw is now one of the UK’s best known bloggers, frequently speaking at conferences and seminars.

Her personal blog is Chocolate and Vodka, and yes, she’s married to Kevin.

Email Suw

Kevin Anderson

Kevin Anderson

Kevin Anderson is a freelance journalist and digital strategist with more than a decade of experience with the BBC and the Guardian. He has been a digital journalist since 1996 with experience in radio, television, print and the web. As a journalist, he uses blogs, social networks, Web 2.0 tools and mobile technology to break news, to engage with audiences and tell the story behind the headlines in multiple media and on multiple platforms.

From 2009-2010, he was the digital research editor at The Guardian where he focused on evaluating and adapting digital innovations to support The Guardian’s world-class journalism. He joined The Guardian in September 2006 as their first blogs editor after 8 years with the BBC working across the web, television and radio. He joined the BBC in 1998 to become their first online journalist outside of the UK, working as the Washington correspondent for BBCNews.com.

And, yes, he’s married to Suw.

E-mail Kevin.

Member of the Media 2.0 Workgroup
Dark Blogs Case Study

Case Study 01 - A European Pharmaceutical Group

Find out how a large pharma company uses dark blogs (behind the firewall) to gather and disseminate competitive intelligence material.


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All content © Kevin Anderson and/or Suw Charman

Interview series:
at the FASTforward blog. Amongst them: John Hagel, David Weinberger, JP Rangaswami, Don Tapscott, and many more!

Corante Blog

Saturday, August 25th, 2007

TV Un-Festival: Hazel Grian, John Williams - Alternate Reality Games

Posted by Suw Charman-Anderson

Alternate reality games. History is it was a marketing tool.

Meigeist, partly funded by HP, corss-media narrative, takes place on- and offline. Puzzles for people to solve, and they have to get otgether to get hte next part of the story. Need diverse players. Games like ILoveBees are complex puzzles that need people with diverse interests to solve it. Get passionate online community to solve it.

Story is a scifi one, but set in as much reality as possible. Totally free - funding was from Film Council and HP and other bodies. Eight week run. Main characters had own blogs, Eva McGill, main character was a student who finds herself mixed up in this extraordinary world. Video blogs, backdated to give it history. People could email Eva and she would email back. Level of interactivity was really high, lots of personal contact which people really liked. Answered messages, comments, sent things in the post, had an eBay auction of a toy that had a clue. Had as many platforms as possible, Live chats, set a task, mission is to help the main characters through her problems where she’s starting to have strange psychic happenings in her head. Players made films, and were rung up on the phone, asked to perform tasks, also received SMS messages although US people had a problem with that. Main thing was to keep up the level of interactivity - we could do that because we were doing it full time, role playing, and doing improvisation.

Had a live event in Bristol, had the actors hired for the day, did a mock symposium, had little adventures with the characters in town, so the players got to meet them in person.

Also had a sense of humour, so did characters who were investigating paranormal activities, based in Radstock, but their function was to be like the players to that they could drop hints, a bit like the Greek chorus, emphasising the key points. Developed another game using them.

Most impressie things is the communities that get involved, people from all round the world play. It’s not just 15 year old boys - 50/50 split m/f, age 14 - 47, all getting involved and sending emails. Different levels of interaction, so had lots of different ways to interact depending on people’s own comfort zone. 30,000 unique IPs logged. Want to look into demographic more in future, because it was using platforms everyone uses every day, you didn’t have to buy a different bit of kit or learn new skills. One of the key players was a woman called Sylvia from Ohio. Had a few thousand that gave contact details and about 50 people who got really involved. Quality not quantity.

Cost of project was £30k, for ten month project with two people.

People worked together through a forum. That was set up so that people could collaborate there and that was the hub of how they could communicate. Work people do is amazing.

ARGN.com is a good place to start.

Q: What has the most successful ARG?

Well, lots are for marketing, so ILoveBees for Halo, but how do you class its success? Difficult to say how successful it was because it’s hard to say what the aim of each ARG is. Ours was very successful by our own aims, but it didn’t sell anything. We weren’t pitching it that way.

Q: Has it broken through to the mainstream?

Q: PerPlex City, by MindCandy, was bigger, company made quite a bit of money as people could to buy merchandise.

Doesn’t exist any more though. Made a lot of cash from merch, got a lot of investment and sponsorship, but caused so much pressure on MindCandy that it split them apart.

But we didn’t get any bad feedback at all - it was just “the best thing” that the players had done for ages.

Q: I played it, but you didn’t mention yet, the real-time chat channel by IRC, even just 5 - 10 people, but that was the heart of it for me.

Saw that as well, it was nice when something was released in the chat that there’d be a lot of buzz.

Q: Were you in the channels?

We were but we’re not going to say who we were.

You want to know what the audience things, and you have a live feel, you can see what people are thinking and feeling, it’s almost like stand-up comedy.

Q: In reference to early question, one successful one is CourtTV - it’s a story over 14 days of a woman who’d found her husband cheating on her, and it was a story that lots of people followed, but not a game. Another over, proper ARG, 8 days, 30k people playing, 6k got the solution right, all using online materials etc.

Looking now at Geocashing and Geodashing - augmented reality games.

Q: At the moment you are creating things ad hoc, would you imagine in the future would there be a more high-level thing that controls is, so you could create a website that is more automated?

Problem is the more you automate it, the more personal it is. If it’s really chatty, and personal, then it’s a whole different game, autoresponders are a bit cold.

Hazel is a writing on Kate Modern, a Bebo promotional thing. Getting that level of interactivity is interesting, all has to be answered online all the time. New level of this. What’s also interesting is how you fund, sponsor, set up these things. Should the BBC be commissioning these things? Same people as LonelyGirl15.

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Saturday, August 25th, 2007

TV Un-Festival: George Wright - BBC TV Backstage

Posted by Suw Charman-Anderson

Part of BBC Backstage, charter to educate and inform. Interactive TV - BBC is world leader, but find it very hard to find people who know what they are doing in it. Very niche, small talent pool. Focusing on MHEG, but relevant to all formats and platforms.

Going to be doing tutorials, teach people how do work with the technology. Starting off with simple tutorials, including podcasts, including examples. Currently Windows only, but cross-platform coming soon. Plug-in to MythTV, so you can play it from there, looking for extensions for full MHEG 106. Think it could give a kick to the market, the existing vendors, etc. Times we think that the barrier to entry to t his areas should be lower - this is part of the aim. Will also release internal tools and tests. By giving these away it will benefit the community and those who work with us to deliver code.

60 - 70% of interactive developer pool available in UK, so we’re not aiming this at everyone, but want to deliver the equivalent of View Source in web browsers - tiny steps. Going to tell people how we think we do things the right way, but we are going to expect people to tell us we’re wrong. Lots of new ways of doing things, but hoping that by opening it up we’ll get new ideas of how to do things.

Chosen MHEG because it’s an open standard, but increasingly MHEG is being used in a hybrid box, i.e. aerial and internet connections. Other platforms are likely to use MHEG, and it’s becoming more of a worldwide standard, e.g. New Zealand are using it, so code written here is also usable there.

Looking for a bigger developer community. Want others to embrace out code.

Q: Is this the wrong time to do this? People don’t want to interact.

Our figures don’t support that, we have lots of page views each week.

Q: Isn’t this just more about multiscreen?

There is some of that, but that’s not all interactive TV is good for. Yes, we probably should have done this 10 years ago, but when’s a good time to plant a tree? Do you think this is pointless?

Q: I work in this area, but there are very few programmes that you can actually enhance - people want to watch TV they don’t want to do other things. Interfaces are either too lightweight, or they distract from the programme, but generally it doesn’t feel like it’s going to be the future anymore.

I don’t think it needs to be the future. But that’s more about where’s the interactive TV going.

Q: In US, 36% of interactive TV through gaming consoles by 2012. How do you compete with that?

Two questions in there - is MHEG good to learn if you want to work on other platforms? We think it does. Should someone use proprietary stuff? Probably no. If you wanted to learn the most popular interactive TV language, need to look at Open, which is what Sky uses.

Regarding the console,I think it’s the other way round. If I was developing for a console, I’d look at MHEG. Many other things we could take a punt on is because it’s in Freeview, and you can get boxes that you can chuck USB key in and run code.

Q: MythTV is really difficult to get to work. Are you going to help them make it easier?

Not giving end-to-end support, but will be giving instructions for setting it up. Will have stand-alone MHEG browsers based on MythTV, so you don’t have to install it.

Q: You say people can play around with MHEG, but people can’t actually put it live. Is this just about teaching people?

We’re teaching people how to write MHEG, but also telling them how to deploy it. Apache can serve MHEG2 to a set top that’s on the same network.

Q: So you need the hybrid boxes?

We’re not saying that people are going to write this stuff and stick it up on the web. But we might take the best apps and push them out daily, so people can browse through them. Not just teaching, but want to do groundbreaking new ways of doing interactive TV.

Q: How much bandwidth does MHEG take for a typical app?

Overhead is never the text, it’s the broadcast quality video.

Q: What about Flash video? Why not write a Flash player for MHEG?

Have done experiments with SWF format, and there were good things and there were bad things. It’s not something we’re looking at right now. Surprises me that so many sites that use FLV don’t have any interaction in it, because Flash is good for that. We’re partnering with YouTube and other sites that use Flash but haven’t seen any interaction even coming from us. Could do an MHEG -> SWF converter, it’s an interesting thought.

Q: Is there a complete programming language in there? Is there a javascript converter for it?

On the latter, I doubt it, it’s a very different. But yes, it’s a real programming language and it’s complete. You really need to work at a large broadcaster to know anything about it, but we’d like to create the equivalent of a graphical MHEG creation tool as in a drag-and-dropy thing. Would benefit us internally and others who want to have a play.

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Saturday, August 25th, 2007

TV Un-Festival: Zattoo

Posted by Suw Charman-Anderson

Mario Costa, Alexandra Illes

Zattoo is regular straightforward TV as per free to air channels, but played across broadband. Live TV, not time-shifted, but available on your laptop. 24/7. Mac, PC, Linux, free client, all you need is broadband.

Each time you log-on, you get a channel line up, in Switzerland redistributing 52 channels. Quality pretty good, 400kbps to receive, what’s different to most of the other players, but the Zattoo is just redistribution - no catch up, no chat, no video on demand, no frills redistribution of television channels and do that with the most widely possibly channel line up in every country. Reason for being is that a number of interactive players on the market and Zattoo is a platform is focused on only one thing. Don’t want to compete with broadcasters IPTV, as they have more rights to do things with their content, but to be a compilation of different channels as an aggregator.

It worked really well this morning when the network is not being used by so many people.

Unabridged retransmission, limited by legal requirements for broadcasters. Signal protection and geoblocking, another requirement from broadcasters, so operate with the licensing regime and go country by country, and not receive outside the territory of the area we have the licence for.

Idea is to bring linear TV to a new medium, and bring people back to linear TV. Bridge to the old-fashioned TV, and to allow people to do interactive things at the same time. 700k users in Europe, available in Swizterland where co. based, Denmark and Spain. Very successful in Spain, word=of-mouth and blogs at core of success. Beta test in the UK with a couple of channels whilst going through rights clearance, aiming to launch in Germany, Austria, Belgium, then Poland, Italy, France, Poland and the Netherlands.

People use Zattoo because they want to do things at the same time, or use PC in another room than the TV is in. Not a substitute for the TV set, but complementary to it.

Aged distribution, primarily the younger, 25 - 34 is main user group, but that’s shifting. Young, early adopters first, but shifted in Switzerland and have a quarter of the broadband market.

Q: How do you make money?

Advertisements within channels, buffering when switzing channels, and have inserted adverts there. Users don’t mind that. For advertisers, people have focus on the screen as they are waiting for the channel to come up. There are also paid packages, so have a lot of free TV, the public broadcasters and commercial stations, then special interest and ethnic packages. Learn from traditional TV environment, but open to more new things. Think that people online are more interested in special interest. Feel want to make a la carte packages, which can’t be done on traditional TV environment. Foreign language packages too.

Security is a big issue, specially for the broadcasters signal protection and double authentication process that ensures geoblocking works.

Q: What’s the point of that?

We agree with you, that’s what we want, but from a rights point of view we’ll probably not get there. It is not 100% watertight enough, but it’s watertight enough for the reasons we do it. But we can’t get the rights for you to just watch international TV without the right clearance.

Due to launch in the UK, but it’s a question of clearing the rights.

Q: How are you doing the geofiltering?

Don’t know the answer to this.

Q: It’s a p2p service, what’s the upload bandwidth.

400kbps download, and as much upload as your ISP allows.

Zattoo developed by a professor at Michigan in five mins.

Beta testing in UK since July, focused on retransmission. If you want text access, can send an international invitation that will give access to the Swiss line-up to see how it works.

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Saturday, August 25th, 2007

TV Un-Festival: Chris Jackson - A community effort to improve metadata

Posted by Suw Charman-Anderson

I’ve been MCing the TV Un-Festival all day, and it’s been fun so far. Right now they are recording a podcast, which I’m not going to blog because at some point you’ll be able to listen to it yourself. Meantime, here’s a short burst of blog posts that I’ve put together throughout the day for your entertainment. (Note: There was no official schedule, so if I’ve misspelt names, please accept my apologies.)

Chris Jackson - A community effort to improve metadata
Chris is a freelance broadcast tech and strategy consultant, geek at heart, ideas for things that are more community based than big companies. At the TV Festival [of which this is the fringe event] hearing about Joost, wasn’t saying anything anyone in this room would be surprised about but it was news to the TV people. Big disconnect between us here and them there, who don’t know much about tech but do know about audiences.

Technically elegant ways that, say, torrents, work doesn’t make sense for the audience.

Two ways to watch TV - either watch what’s on, or you can dereferencing a pointer, i.e. look something up and make sure you are there. Bit torrent is not that simple for people to use, it’ snot something that works well after a long day. How can we make that process easier, that would turn it from looking through a long list of sites to find the torrent, to something that’s as simple as turning it on and see.

Would love to see:
- Permanent URLs
- List of locations for individual programmes, whether TV schedule, bit torrent, iPlayer, and gives the data as to what DRM there is on it, what sort of format it’s in.
- Wants that info to be flexibly improved, so if broadcaster wants to say “I have the definitive information” that it references the canonical.
- Wants the metadata to be simple, and standardised.

TV Anytime is comprehensive, but difficult to use.

Broadcasters should, ideally, be providing comprehensive information. But some broadcasters have different unique identifiers, e.g. the BBC has three for each programme. But a broadcaster might tell you the metadata but would never tell you where the torrent was. Community could step in and do this.

Need to:
- create a standard extensible format
- with an API
- data licensed liberally
- crowd sourced improvements

If this data was better, could make better clients, that could give you all the official locations, times etc. but would also give you all the other locations, and tie them together with a single URL. So people who have seen a programme could send a URL to someone who could then choose how they wanted to watch it, whether on BT, or iPlayer or old-fashioned TV.

Would be interesting then to gather information on how people like to access programmes, so you could see if they prefer to watch TV or use iPlayer or BT.

Risk with current systems is that you only ever get, say, the link to the RSS feed of Heroes.

Q: Broadcasters don’t see it on their interests, because the first thing that people do is tag where the adverts are and cut it out. And broadcasters don’t want to do anything that makes it easier. From our point of view, an extra person who watches it is an extra person, but they see it as a person that they couldn’t make money from.

CJ: Agree, but can do all sorts of other things.

Q: But this is the same as the Freeview programme scheduler.

CJ: What I’m saying is, why don’t we take that info, plus the torrent sites, and iPlayer, and put it all together.

Q: BBC say that “It’s illegal to do this”, but they have never prosecuted, and never will prosecute, but it’s illegal. The problem is that it’s technically possible, and no one has ever been prosecuted, so until the broadcasters either have a day in court and see whether it is illegal, no system will have any support from the BBC or any other broadcasters. EPG data is copyrights, sharing a programme onto torrent is illegal, so no one has been prosecuted. PACT, who represent non-BBC producers, and say “This is out content, so the BBC can only show it once and that’s all they can do”, and we all have a right to record and store on VHS, but transfer it over hte net and PACT say it’s illegal. So it’s not technical it’s a lawyer.

CJ: But there’s a distinction between content and metadata. My understanding is that you can republish the BBC metadata if it’s non-commercial, and Bleb.tv have only been threatened by ITV.

Q: There are all these legal arguments, so why do have to bring them together as a service, because that creates a legal target for litigation. How about a client that pulls together different sources and presents it, differentiating the sources, and lets people choose.

CJ: Yes, we shouldn’t keep it all in one place, but we should have a standard.

Q: So what we need is a common identifier for each programme.

CJ: Or multiple identifiers that are cross-linked. But yes, the identifier.

Q: So you could do it the barcode way, there isn’t a global organisation that organises barcodes, so that would be an easily distributable system.

CJ: i presume the names are URLs. But there are a whole bunch of existing systems, and we should be able to make it better. TVAnytime has programme groups (series), programmes, and segments of programmes, and programme locations (like a URI). If the data format addressed these types of ID (possibly except programme segments), should be able to take the URI, and use that to reverse look-up to get the metadata, and then pass around the URL that describes a specific programme, and then others can use that URL to find the programme itself. Not the only way of doing it that, but doesn’t seem to need permission, or to modify streams, etc. If we did this it might help the broadcasters change their minds.

Q: Are there parallels with the music industry and iTunes. Do we instinctively favour solutions that are too complex.

CJ: This is like an equivalent of MusicBrainz, but with links to all the places you can get the programme, not just a link to one source - Amazon in the case of MusicBrainz.

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Friday, August 10th, 2007

X|Media|Lab Melbourne: Marcelino Ford-Livene, Intel digital home

Posted by Kevin Anderson

Marcelino confesses that he is a couch potato. He works a hard day, and he wants to come home and lean back and be a passive consumer. He is passionate about TV. He asked: To lean, or not to lean, that is the question.

What is a ‘lean back web TV’ experience? Is PC/laptop compelling enough? Will this work for all? What will it take to become a global reality? Who are the stakeholders? Consumers, regulatory agencies, content providers.

Mega-trends and projections:

  1. The internet has seen a huge transition over the last 18-24 months. Traditional sites moved to video on demand, UGC, social networking and broadband TV.
  2. Today almost 37% of TV households have broadband. By 2011, more than 98m will have adopted broadband TV.
  3. Broadband video is here. The web will continue to provide a great vehicle for independent creators to get discovered. (WSJ, Aug 2007). The web is a great playground for indy creators to create content. Nearly two-thirds of consumers want their televisions to link to the internet.
  4. The industry is responding. Big players are entering broadband video. There is a slew of acquisitions and distribution tie-ups. New entrants are focused on delivering traditional TV experience plus connected interactive experiences.
  5. Next year in the US, the early upfront estimates from BlackArrow. Americans will spend 376 billion hours watching linear TV less DVR and VOD. Television still matters. Online video is only 8 billion hours in comparison. Home internet use minus video will be 71 billion hours. DVR viewing will make up 93 billion hours, time shifted 40, and the rest live viewing.
  6. Continuous advertising growth is 17% with internet ads in video rising at 30% a year.
  7. OK, busy slide. But look at Asia for growth for online video. In Asia-Pacific, online video users will grow from 5.3b in 2006 to 146b in 2012. Western Europe will grow to 82b in the same time, and North America will grow to 72b. More than 300b online video users by 2012 with the greatest numbers in Asia.
  8. Broadband TV sweet spot is programme length a little longer with medium quality. More ad units in longer form content.
  9. Lion-share of traffic go to ad supported sites showing premium content. (Premium quality, not premium as in paid content.)

By 2011, the Diffusion Group predicts that 36% of broadband video will arrive video game consoles, the next highest portion will be hybrid set-top boxes followed by networked digital TVs with 24%.

The uncompromised internet will come to the pocket, he said pointing to the iPhone. Smaller, faster, more powerful chips the size of a US penny will arrive. Better power consumption will allow better mobile devices. Video will be important across several platforms from mobile phones, mobile games, laptops, PCs and networked digital TVs. There will be more cross-platform marketing opportunities.

Key points:

  • Consumers like free premium content on their own terms. Ad supported content still is dominant.
  • Broadband video is still growing, but TV still matters.
  • The TV experience is evolving.
  • Internet video advertising is experiencing 30% continuous annual growth. Ad standards are needed. Pop-up ads in internet video?
  • Distribution models are evolving. Protect versus distribute.
  • Smaller, faster chips are here. In the next two years, there will be new host of devices based on these more powerful, more mobile chips.
  • Retailers still matter.

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Thursday, August 9th, 2007

X|Media|Lab Melbourne: Brian Gruber, Fora.tv

Posted by Kevin Anderson

Brian Gruber is doing an overview of online video, and “as a Jew, I’ll do the 10 commandments of online video”.

He introduced Fora.TV. The site starts with a very simple premise: We aggregate the best public event content in the world whether business conferences, arts and culture events. The content started off with mostly US content but is increasingly international. They have some impressive content partners including C-Span, indy bookstores like Politics and Prose, publications like Foreign Policy magazine and think tanks.

10 rules for online video:

  1. Banality will win out - Paris Hilton, YouTube, 50 years of LCD. There are 4000 videos of YouTube of men lighting their farts. We have 50 years of building our schedule around the idea of scarcity.
  2. Filters make the good stuff easier to find. Search engines. Forwarded (or recommended) content. Content aggregator sites. “Infinite Choice=Overwhelming Confusion
  3. Shift in value to aggregators. Declining production costs has led to a vast increase in content sources. Need for new filters.
  4. Technology drives down costs. The cost of shooting, posting and delivery are in decline.
  5. From destination to hyper-syndication. There is a shift from ‘my site’ to being an open presence. We’re going from control of the user to a viral network. Fora.tv have developed a range of content partners.
  6. My competitors are my collaborators. We were worried about YouTube. They put a three-minute clip of their longer form content on YouTube. Take a bit, put it on YouTube. They do ad revenue sharing with YouTube. C-SPAN (the US cable industry’s public affairs network). TED distributes their content on Fora. Media sites, such as Salon, give them free promotion.
  7. Go Global. We don’t want to be a US-centric site. We want global audiences because we’re going after global ad brands. On Christmas week, their highest sources of traffic was Teheran and Riyadh. They are looking to global sources and ‘ideas that transcend borders’.
  8. Media consumption is not only about viewing but also about participating. They show you related content so if you find content that appeals to you. They also chapterise the content. He showed a presentation of a conversation between Brian Eno and Will Wright about Spore. (Suw wants to know what’s happening with Spore. Anybody know?)

    They also have a transcript search. Click on the search results and the video jumps to that spot. Wow. You can download video formats such as mp4 for iPod or PSP or a PDF transcript. You can also, of course, link or embed the player. Even the embedded player has the chapter, search and transcript features.
  9. The FORA Ecosystem. Brilliant ideas. Content partners and tools for participating and navigating.
  10. It’s a wonderful life. He studied interactive media years ago but only now is the reality that his professors promised becoming real.

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Thursday, August 9th, 2007

X|Media|Lab Melbourne: Jason Roks, the Real News

Posted by Kevin Anderson

Real News is a non-corporate, non-government funded news organisation. They rely on a $10 a month donation. I’m just going to link the video on YouTube. There are some pretty heavy hitters behind this project: Gore Vidal, Tom Fenton and Robert McChesney, just to name a few.

Jason is a technical advisor, and instead of talking about the editorial proejct, he wanted to show the technology that makes this possible. RealNews is done by print journalists with video elements added to the stories. Distribution is an important part of the equation. Jason mentioned about the network caps, and there was a knowing laugh from the audience. It sounds as if the models in Australia is similar to the UK in that you can have fast broadband, but many accounts are capped at only a few gigabytes per month.

Flash 9 video and peering help RealNews, and MPEG-4 has become the standard.

He then touched on User-Generated Distribution. The next step beyond user-generated content will be recommenders or as Malcolm Gladwell called them, the connectors. He demonstrated an XML feeds and a service called OnYa. (Jason e-mailed me to let me know that Onya was just an internal code name. A similar service is set to launch soon.) They have built scrapers that go through 200 video sites online. People can search those sites and create a custom channels via XML. They can publish the XML files to Apple TV or Windows Media Player.

He finished with a video about Net Neutrality. SaveTheInternet.com

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Thursday, August 9th, 2007

X|Media|Lab: Kim Dalton, head of TV with Australian Broadcast

Posted by Kevin Anderson

There is a tectonic shift, said Kim Dalton, head of TV with the Australian Broadcast Company. At ABC, we are in the business engaging audiences of creating communities. Audiences come together around content, and communities come together around ideas. (The ABC press office has the full speech online.)

In the analogue world, Australians saw Australian content. In the digital world, the analogue model is under threat. He returned to this threat not only to the analogue model but also the public policy that had supported it and Australian content.

We have three ideas around TV. There is the TV as a device. The device is the centre of battle between broadcasters and telcos. Alternative devices are proliferating with PCs, PVRs and DVDs, but the TV still holds place.

The second idea is TV as content from documentaries and drama and new forms like reality-based shows. The third idea is TV as a revenue model. Australian public policy has created and maintained a specific revenue model, a model that is under threat.

Time and place shifting is tipping the balance to deliver a very personalised TV experience. A significant part of networked content will be delivered online. There are those who question the place and role of a public broadcaster in the new digital world.

He rigorously defended the public broadcasting model and the ABC as part of the national conversation. He said it was part of the social glue. Public broadcasting provided a place for Australian voices and stories across platforms. The ABC played the role of the trusted guide and voice and also an innovator. He said that there have have been 5.3m downloads of ABC content this year. Online was especially good for children’s programming.

They are moving to multiplaftorm content and communities. And he returned to this idea of Australian content. Australia is a small, English-speaking country that might not support domestically-created content without public policy support. The media debate is dominated by commercial interests, he said.

And he seemed to be arguing for an extension of that public policy model into the digital world to maintain the availability of Australian content on digital platforms.

He presented some interesting statistics that showed that TV viewing was up with the over-40 audience (zTam figures). With youth, they were doing a lot of activities concurrently such as listening to music (their number one leisure time activity) and going online (the fifth most popular activity). Their second most favourite activity was watching TV and hanging out with friends.

He argued for a continued role of the ABC as a provider of free, national content, but he said that ABC needed to change how it measured success. Their content was available on a number of platforms including airports, airplanes, DVDs and on demand. Silos had to be broken down in the organisation. People had to think and cooperate differently. Where do they need to save money, where can they make money and where can they allocate resources.

Quoting publicity material for the X|Media|Lab, he said, of content is king, the king is dead, and the audience is a new sovereign, but he said that this was an over-simplication. The analogue public policy model that ensured Australian content had to move forward and keep the same assurances in the digital era.

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Thursday, August 9th, 2007

X|Media|Lab Melbourne: Dale Herigstad and new television

Posted by Kevin Anderson

There was no WiFi in the hall at X|Media|Lab so I’m going to tidy up these posts and publish them over the next few days. The day started with Dale Herigstad with Schematic.

Dale Herigstad, the Chief Creative Officer with Schematic, has done with work with the BBC and iTV, and he wanted to talk about the ‘new television’.

Rich digital content on any screen, any where.

He talks about distance in terms of different types of video experiences, from the 3-10 foot traditional experience to the 2-foot experience on computers, iPhones or personal video players. He also talked about the 200 foot experience on large screens - either movie screens or large public spaces.

He moved through different types of paradigms from print, photography, television and film and now interactive media. Schematic works with EA Sports in Vancouver. He talked about pre-game space - the things that happen before the game actually loads. They are bringing in live feeds from ESPN ticker and video streams on an internet connected XBox 360. Broadband content is always in the game space. On the left hand of the basketball game is the interface for the game itself, but on the right hand is broadband-delivered, real-time ESPN sports content. The line between the game and traditional video content is blurred.

Dale talked about ‘new time’, about navigating not only by channel but also the line between now and next, between programming that is on air at the moment and ‘catch up watching’. Further back there is the archive, and further in the future, there is the promotional material.

He showed the blending of programmed content on discs - whether that is games or HD-DVDs - with dynamic IP content coming in over a broadband connection. He showed off the Miami Vice HD-DVD, which featured a live interface to Google Earth embedded in the player so that you could track the characters as they moved through the real world of Miami. But he emphasised that this was not simply embedding a web browser or web application into the DVD or cable TV experience. This was elegantly placing live, real-time information objects in the interface.

The content can also be advertorial content, and he showed off Matt Damon as Jason Bourne. You could ‘click’ on the phone that he was using in the film and see ordering information. At the end of the film, you could see your shopping cart or bookmarks in the film.

Schematic also did work with Microsoft Surfaces and a connected XBox 360 to navigate programming. The programmes all had additional information such as who had been ‘fired’ from the Apprentice. He showed off some prototypes for ABCs on demand player. They not only had the programmes, but they also had interactive ads embedded in streams, understanding that people using on-demand video also would expect interactive ads.

In closing, Dale said: New time. New space and new opportunities.

Postscript: Dale works with Ball State University on design for new television interfaces. He says that he also has a lot of ideas about news projects and presentation. I’m going to try to catch up with him over coffee and brainstorm.

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Friday, March 23rd, 2007

Guardian Changing Media: The future of media?

Posted by Kevin Anderson

Session Chair: Nick Higham, correspondent, BBC News

Andy Duncan, chief executive, Channel 4

Tom Loosemore, project director, Web 2.0, BBC

Alan Rushbridger, editor, The Guardian

Ok, I’ll be have be on my best blogging game now with the Editor - as he’s simply known as at the Guardian - speaking. He started off with one of his famous abstract presentation images - think Kandinsky does PowerPoint - that showed the blue line of depressing, falling print profits, the red line of rising online profits and an amorphous green bubble where most media organisations are. A little star in the bubble showed the current location of the Guardian with respect to the profit decline, profit growth curves.

Next, Alan pulled out an electronic reader from Illiad. It is a screen that has wonderful resolution and looks like paper. They are wonderful things, but it’s impossible to predict what form journalism will be delivered in the future.

One year on, and the depressing abstract graph has moved on a little bit. And then he showed that the Guardian is competing not just against the Telegraph and the Times but against the New York Times, Yahoo, Google, Oh My News and just about everyone. And the move has been from one platform - print - to a multiplicity of platforms. We’re also mixing sources of content from our own journalists to a broader mix of content from users and our communities.

Ten years on, we hope the increase in online profits then surpasses the declining print profits. Although Alan showed this a lot better than I did - aging a few media moguls with a little Photoshop magic and the addition of white hair. He also wondered out loud what media organisations would fade as their owners aged, and their children took less interest in running media businesses.

Next up, Tom Loosemore. I have only met Tom a few times, but I really like his ideas. I remember Tom, Nico Flores and me sharing lunch with Jeff Jarvis last summer. It was one of the more interesting lunches I had at the Beeb.

Tom said that the BBC is cutting itself some slack, especially when it comes to be in the middle of Alan’s green bubble. Many of the assumptions that we built our business around are gone. The ability to copy digital media perfectly has fundamentally changed our models.

We are right at the top of the hype curve when it comes to Second Life, but it’s not crucial to focus on technology but on behaviours, especially people we used to find were our audience. When you look at young people, technology doesn’t really exist until they are 15.

When you look at the young early adopters, you see amazing changes. They see media as self expression, identity and empowerment. They use media on their terms. If it is not on their terms, they either nick it, ignore it or make it on their own.

What has changed in media is who is charge, who is control. I think we need to be honest on how much previous popularity of media was down to quality and how much was down to control. There used to be only so many channels. There is only so much room on newstands for so many newspapers and magazines. Was that content that good?

This is a generation that will not give control back. At the BBC, he says they have to balance the needs of his great aunt who thinks that BBC 2 is a little risque and his son. If he really wants to punish his son, he doesn’t take away the TV, he unplugs the router. The BBC has to succeed in making the licence fee payer believe that £130 a year is really good value.

We’re in a state of flux, but this is not the death throes of media. Those that win will take the long term view. Those who win will give up control gracefully.

Andy Duncan of Channel 4 spoke next. I’m not going to waste space writing up his talk. He spent the first 5 minutes making a pointless rebuttal of an article in G2 that asked: “What’s the point of Channel 4?” What was the point of his talk, more like. Obviously he sees a future in government, because after that he launched into a content-free mumble notable only for its cliches about progress and the role of media in the future of the British economy. It reminded me of Kang’s speech in the Simpsons when he and Kodo take over the bodies of Bill Clinton and Bob Dole and run for president:

We must go forward, not backward. Upward, not forward. And always twirling, twirling, twirling towards freedom.

That’s about the level of vision and inspiration that we’re talking about here. He of course spiced up his ill-prepared, or at least, ill-delivered comments with a few buzzwords like UGC and mobile community, oh and, of course, a radio station in Second Life. But that really was it. “We’re in a multi-channel world.” Duh? “Competition is growing.” Duh? Ben Hammersley and I liberated a couple of bottles of beer early from the drinks reception just to deaden the boredom.

Maybe he was playing it close to the vest lest he give away his strategy to his competitors. That would be the generous interpretation. Maybe he is just a poor public speaker. Maybe he’s just clueless. But I was left thinking to myself: What exactly does it take to become the chief executive of a media company?

Ok, back to your regularly scheduled round up. Nick Higham asked Tom: Well, the BBC surely can’t cede control, can it?

Tom responded by saying that this generation was much more media literate than we were giving them credit for.

Trusting content because of the means of distribution is over.

Nick asked whether the reader comments on Comment is Free would blow the Guardian’s brand proposition “out of the water”.

Alan said that journalists are struggling with the fact that they are not the only ones who know things. There is a danger that it might capsize the brand, but “there is something about the way the community moderates themselves”. And the Guardian did some internal subjective review of the comments, rating them on a five star scale, and most comments were in fact, high quality, with ratings of four and five stars.

The first question came from Patrick Smith of the Press Gazette and asked if there was still a role for the journalist. Alan said that there was still a place for an ‘unpolluted supply of journalism that people can trust’. But he added that it was not right to think that people in newsrooms in Wapping, Kensington or Farringdon were the only people who knew things.

Tom said that journalists now had a fantastic range of new sources, but he added that great editors had become more important not less.

Suw and I are considering writing a little round up of our thoughts. We’ve noticed a few early interesting items in our trackbacks asking why the conversation seems to have stalled or is getting a bit repetitive. Hugh Martin asked why I blogged here and I didn’t blog on the Guardian blogs, seeing as I’m the Guardian blogs editor. I have responded on his blog, but he has approved my comment yet so I’ll respond here.

I blog on Guardian blogs when I go to conferences, but if there are other Guardian staff blogging, then I usually write here. Also, Suw and I tend to write notes ‘with the eye of a stenographer‘ or ‘amazing near transcript quality‘, which is a bit different than the Guardian blog style. And I hope our little public service makes up for what this blogger felt was too high of cost for a ticket, shutting out citizen journalists and others.

Now, Hugh’s point is taken when it comes to my relatively low profile on Guardian blogs, and as I said in my as yet to be published comment, I’ve spent much of my first six months behind the scenes working on the tech, making sure it’s ready to support our editorial goals. But, I know that I need to be involved in community, not just poking at servers and software in the background. That will change soon enough.

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